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Job Title: Security Installer Technician

Department: Service

Reports to: Project Manager

Direct Subordinates: N/A

Position Summary: The Security Installer Technician is an advanced-level technician position. The position has the technical understanding of alarm panel repair and operation to perform major repairs and installations of alarm panels and associated equipment.

Essential Duties & Responsibilities:

troubleshoot operational failures of alarm panels and related systems

install and test new units

repair and adjust transfer electronic devices and perform major repairs on units

work with other technicians on large projects

guide and train lower-level technicians

respond quickly to job site (24/7)

follow safety requirements, including proper use of protective equipment

safely drive a service vehicle

clearly, concisely document all work and repairs completed

establishes service by studying system requirements; ordering and gathering components and parts;

completing installation; performing acceptance tests.

maintains rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques;

recommending system improvements.

keeps personal equipment operating by following operating instructions; troubleshooting breakdowns;

maintaining supplies; performing preventive maintenance; calling for repairs.

documents service and installation actions by completing forms, reports, logs, and records.

maintains customer confidence by keeping service information confidential.

updates job knowledge by participating in educational opportunities; reading professional publications.

accomplishes operations and organization mission by completing related results as needed.

Location: Webster, TX

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Education/Experience:

High school diploma or GED certificate; and training from accredited technical school specializing in electronic technologies, or honorable military discharge with a duty assignment related to security integration.

Language Ability:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, customers, and the general public.

Math Ability:Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization may exist. Ability to interpret a variety of instructions furnished in written, oral diagram, or schedule form.

Reasoning Ability:Ability to define problems, collect data, establish facts, and draw valid conclusions.

Computer Skills: To perform this job successfully, an individual should have the knowledge of smartphone technologies, cloud networks, word processing software, and database software.

Certificates and Licenses: Security Installer License, given by the State of Texas Department of Public Safety.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

The noise level in the work environment is usually moderate to loud. The temperature can fluctuate from cold to hot.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing this job, the employee is regularly required to:

use hands/fingers handle, or feel

reach with hands and arms

stand, walk, sit, climb, balance, stoop, kneel, crouch and crawl

lift and/or move up to 50 lbs. (and occasionally up to 100 lbs.)

be exposed to moving mechanical parts; fumes or airborne particles; outside weather conditions (extreme heat and cold), and risk of electrical shock

Work Availability and Requirements:

Must maintain regular and acceptable attendance at such level determined by management.

Appearance must be clean and neat at all times:

no visible tattoos / piercings

no mustache / beard

Please note: Management reserves the right to change, modify, and/or alter any of the duties listed in this detailed job description in order to meet business changes and demands.